Need help or want to book a service?
For any customer care queries or to book a service, simply email us at culliganhome.support@culligan.ie.
A member of our customer service team will get back to you as quickly as possible.
Frequently Asked Questions
Shipping
Why can delivery of salt or heavy items take longer?
Why can delivery of salt or heavy items take longer?
Heavy products require specialised handling and may ship via pallet or scheduled delivery routes, which can extend delivery times by 1–2 days.
Do you offer nationwide delivery?
Do you offer nationwide delivery?
Yes. Culligan offers nationwide delivery across Ireland, supported by a fleet of vehicles and installers in every county.
How will I know when my delivery is arriving?
How will I know when my delivery is arriving?
You’ll receive:
- A dispatch confirmation
- A delivery update
- A message from the driver/installer on the day of delivery
Why are shipping rates different for some products?
Why are shipping rates different for some products?
Shipping costs depend on:
- Weight
- Product category
- Supplier logistics
Returns and Refunds
Can I return a product after installation?
Can I return a product after installation?
Installed systems generally cannot be returned unless there is a defect or installation issue.
What if my product arrives damaged?
What if my product arrives damaged?
If your item arrives damaged:
- Take photos immediately
- Email support with your order number
- A replacement or refund will be arranged promptly
What is your return policy?
What is your return policy?
Most unopened and unused products can be returned within 14 days of delivery, in line with Irish consumer law. Installed or custom products may not be eligible.
How long does it take to receive a refund?
How long does it take to receive a refund?
Refunds are typically processed within 5–10 business days after the returned item is inspected. Learn More.
Trusted by homes across Ireland and Northern Ireland
Culligan has been helping people enjoy clean, safe, great-tasting water for over 90 years. We're committed to providing high-quality water solutions backed by expert support and service.
